Contact X-Telcom
When You Need It and Where You Need It — our global support teams are ready to assist you.
Our Support Teams
Dedicated specialists across sales, technical, and overseas regions ready to help you succeed.
Main Sales Support
Other Overseas Support Team
FAQ
Everything you need to know about our products, services, and processes.
What's your Sample policy about your current Biometric Fingerprint Facial, RFID, Payment & Other IoT solution products?
X-Telcom offers samples with a low MOQ of just 1 unit, ensuring you can test before committing. It provides fast delivery for samples and includes free technical support to assist you throughout the process. For special projects, it also can provide free samples to support you, to help win-win together.
Can we buy a sample without manufacturer branding?
Yes, our samples are non-branded. You can also customize the screen power-on logo and device logo for samples.
What is your delivery time for orders?
Sample orders can be shipped on the same day in most cases. Bulk orders of over 1,000 units can be shipped within 4 weeks.
Do you provide technical support after purchase?
Yes, we provide comprehensive technical support, including SDK documentation and guidance for integration, as well as local support in specific countries.
What kinds of customization services can you support?
We offer hardware ODM/OEM customization, including aesthetic customizations such as packaging and branding, plus full software customization to fit your project requirements.
How do I get in touch with a local representative or support center?
You can contact us through our website, and we will connect you with the nearest representative or local support center in your region.
Ready to Start Your Project?
Our team responds within 24 hours. Let's discuss your ODM/OEM requirements today.
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